Anger Management Anyone?

One thing I never thought I'd do is get into a morning exercise routine. I am not a morning person and I need more than a little time to get rolling every day. Since I really don't know when I'm getting out of work each day, however, working out before work is my only real option.

The gym is quite serene in the morning compared to the frantic scene in there at night. This morning the quiet was broken by a certified raving lunatic. New Yorkers are sometimes portrayed in popular culture as brash, loud and profane, but few could quite meet the stereotype like the disgruntled customer who was shouting at the top of his lungs at the customer service desk. Apparently, he was disturbed by the lack of attention his request to cancel his membership was receiving, so he became comically hysterical:

"This gym will not cancel my membership. They've got my credit card and they're not giving it up."
"My friends have had to go through this f&%*ing s#@t and I'm not going to stand for it."
"This is a f&%*ing homosexual gym anyway. Hey buddy, why don't you go suck your boyfriend!"
"I was on the phone for two f&%*ing hours yesterday and got nowhere and you people are not going to ignore me anymore!"

There was a lot more swearing, a stroll through the gym where he made some more homophobic remarks and even some urgent pleas to prospective customers: "do not sign up for this gym! They won't let you f&%*ing quit!" I am sure his voice was heard in every corner of the gym. This scene ended as you could have guessed, with a very young and slightly exasperated member of New York's finest escorting the man out of the building.

I think gyms receive a staggering amount of consumer complaints every year, so I do have some sympathy for that guy. Plus, I have, believe it or not, been driven to out-of-control rants at customer service people in the past. Minus the hateful language of course. The thing that always occurs to me after I've calmed down is that an emotional outburst with that much ferocity usually has more behind it than the matter at hand. During a more civil part of the discussion (with the police officer present) I heard the word "ex-wife" several times. I think this guy may have been angry about a little more than canceling his gym membership.